1. TERMS AND CONDITIONS OF BUSINESS
i. This website is operated by Jolly Biscuits by JD. Where these terms and conditions use terms such as “we”, “us” and “our” they refer to Jolly Biscuits by JD.
ii. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website.
iii. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions.
iv. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.
2. GENERAL TERMS
i. We reserve the right to refuse service to anyone, for any reason, at any time.
ii. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices.
iii. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.
iv. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein.
3. ONLINE ORDER TERMS
i. As all bespoke biscuits are produced to order ,therefore once the order is completed and ready to be dispatched the order can not be cancelled, and must be paid for in full. Refunds are considered under individual circumstances, with 5 days notice.
ii. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
iii. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
a) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
b)There has been a pricing or product description error
c) you have failed our customer validation.
iv. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.
4. MODIFICATION TO OUR SERVICE AND PRICING
i. Prices for items are subject to change without notice. Prices are dependant on the individual selection made when confirming the order.
ii. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you.
iii. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service.
5. DELIVERY
i. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
ii. We endeavour to ensure all orders are received by their due date, or earlier, however we would expect a wait of 10 to 14 days for a delayed item by the courier before we would refund or replace the order.
iii. Where orders are damaged by the courier we will offer a replacement, with photographic proof of damage. And the order returned to us in its entirety.
6. ORDER CANCELLATION
i. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
ii. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.
iii. Where you have ordered a personalised, perishable or time critical item you may not be able to cancel for a full refund.
7. REFUND POLICY
i. This policy sets out the returns policy for goods purchased through the online sales operated by Jolly Biscuits by JD.
ii. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
iii. Personalised, bespoke or customised items are not returnable or refundable.
iv. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
v. If the item you purchased was broken or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
vi. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
vii. Once your return is received and inspected we will contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
viii. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it has not been received and then contact your bank as some banks or card companies take a number of days to credit your account.
ix. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
8. LIABILITY AND INDEMNITY
i. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.
ii. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
9. JURISDICTION
i. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.
10. GENERAL
i. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
ii. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.
11. ENTIRE AGGREEMENT
i. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.
Last updated: 27th April 2022